Get a quick answer to common problems and questions by choosing any of those listed below. If you don't see your problem or question listed, please don't hesitate to call or email us at firstname.lastname@example.org.
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I've received an Address Verification error, what do I do?
If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it is displayed on your credit card statement, please try one of the following workarounds:
- If your Billing Address uses a PO Box, please try entering the box number first. For example: "PO Box 123" should be entered as "123 PO Box"
- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"
Why isn't my International credit card being accepted?
Please note the following regarding international credit card processing:
Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. However, the Pangea Organics Store Support Team does not make phone calls to obtain authorizations. Additionally, The Pangea Organics Store Support Team does not accept credit card information directly for processing. Please do NOT email your credit card information to the Support Team.
If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for "Billing Address" is exactly the same as the address where the credit card statements are received.
If you are sure that the address you are using is correct and you are still receiving an error message, please contact the Pangea Organics Store Support Team by emailing email@example.com or calling us Toll-Free 877.679.5854.
Why isn't my US credit card being accepted?
The first thing that you should check is that the "Billing Address" you entered into the checkout form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your order cannot be processed.
Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please contact the Pangea Store Support Team and a representative will assist you further.
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