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Frequently Asked Questions

Get a quick answer to common problems and questions by choosing any of those listed below. If you don't see your problem or question listed, please don't hesitate to contact us.


What payment methods can I use?

My credit card was charged more than once, how do I get a credit?

Website / Technical Issues

Why am I having trouble viewing your website?

I've received an Address Verification error, what do I do?

Why isn't my US credit card being accepted?

Certifications and Ratings

Are your products certified organic?

What does "Certified to NSF/ANSI 305 by QAI" mean?

Why do some of our ingredients rate as high as "4" on the environmental working group's cosmetic safety database?

Allergies and Lifestyle

Are Pangea products gluten-free?

Are Pangea products hypoallergenic?

Are Pangea products vegan and cruelty-free?

Do Pangea products contain GMO ingredients?

Are Pangea products safe for children and pregnant women?

Are Pangea products suitable for rosacea and are there any specifically for rosacea?


Why is lavender alcohol in Pangea products?

What is saponification or saponified oils?

How do saponified oils clean dirt?

What is glyceryl stearate, sucrose stearate and saccharide isomerate?

Why are glyceryl stearate, sucrose isomerate and sucrose stearate in Pangea products?

What is the shelf life of Pangea products?

Pangea claims to be petroleum-free. What do other companies use petroleum for in soap and skin care?

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